Frequently asked questions
Can't find your answer? Write to [email protected].
Is VupiCard a bank?
No. VupiCard is a technology platform. Payment services, safeguarding of funds and card issuing are carried out by licensed partner institutions.
Who can open an account?
Individuals aged 18 or over, residing in a supported country, who complete identity verification. We do not serve residents of sanctioned or high-risk countries listed in our Compliance Policy.
Which documents do I need?
A government-issued photo ID (national ID card, driver's license or passport), a selfie for a liveness check and, in some cases, proof of address and information about the source of funds.
Is it a credit card?
No. The VupiCard card is a debit card: it only uses the available balance in your account. There is no bill, credit limit or interest.
Where can I use the card?
At physical and online merchants that accept the card network, worldwide, as well as compatible ATMs.
How much does it cost?
Opening and maintaining an account is free. The fees for each service are listed on the Fees page and are always shown before you confirm.
My card was lost or stolen. What should I do?
Freeze the card immediately in the app and contact support. You can order a replacement card.
How do I dispute a transaction?
Contact support within 60 days of the transaction with the details. We will review the case with the issuer in accordance with card network rules. See our Cancellation and Refund Policy.
How do I close my account?
Request account closure in the app or by email. Any remaining balance can be transferred to an account in your name, subject to applicable checks.